Fortune111 Privacy Policy — Malaysian User Data Protection
This policy explains how fortune111 collects, uses, stores and protects your personal information. We are committed to safeguarding the privacy of all Malaysian users on our platform.
Last updated: January 2026
What Information Do We Collect?
When you use the fortune111 platform, we collect several categories of information to ensure a safe, seamless and personalised experience. The following types of information are collected:
Account Information
Your full name, date of birth, IC number, email address, phone number and residential address, as provided during registration or when updating your account profile.
Payment Information
Records of deposit and withdrawal transactions in MYR, payment methods used (TNG, FPX, Maybank, etc.) and transaction reference numbers. We do not store full credit card details.
Device & Browser Information
Device type, operating system, browser, IP address, screen resolution and other technical details collected automatically for security and platform optimisation purposes.
Platform Usage Data
Records of gaming activity, betting history, access times, pages visited and interactions within the platform. This data is used to improve the user experience and maintain system integrity.
How Your Information Is Used
Fortune111 uses collected information solely for platform operations and service improvement. We do not sell, rent or share users' personal data with third parties for marketing purposes.
- Identity verification and account security: Verifying that every user is a legitimate individual and preventing unauthorised access and fraud.
- Transaction processing: Verifying and processing MYR deposits and withdrawals accurately and securely.
- Legal compliance: Complying with Malaysian legal requirements on anti-money laundering, consumer protection and other regulatory obligations.
- Customer support: Enabling our support team to identify your account and resolve issues quickly and accurately.
- Platform improvements: Analysing usage patterns in aggregate (not individually) to improve the platform's interface, speed and features.
- Service communications: Sending important notifications related to your account, transactions or policy changes. You can manage your communication preferences in your account settings.
Cookies & Tracking Technologies
Fortune111 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit a website.
We use three main types of cookies:
- Essential cookies: Required for core platform operations such as maintaining your login session and ensuring security. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies: Anonymously collecting information on how users interact with the platform, helping us identify and resolve technical issues.
- Preference cookies: Saving your preferences such as interface language and display settings for a more convenient experience on return visits.
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect your ability to log in or use certain features on the fortune111 platform.
Data Storage, Security & Third-Party Sharing
Storage & Retention Period
Your personal data is stored on servers protected by strict access controls. We retain information for as long as necessary for operational and legal compliance purposes — typically no more than seven years from the date of account closure, unless a longer period is required by law.
Security Measures
Fortune111 implements SSL encryption for all data communications between your device and our servers. Access to users' personal data is restricted to staff who require it to perform their assigned duties, and all access is logged for audit purposes.
Sharing Information with Third Parties
Fortune111 does not sell or rent your personal data to any third party. However, in the following limited circumstances, information may be shared:
- Payment processors: Transaction information is shared with approved payment providers (such as FPX and e-wallet services) solely for the purpose of processing your transactions.
- Legal requirements: When required by court order, law enforcement agencies or regulatory authorities in Malaysia.
- Fraud prevention: In cases of suspected fraud, relevant data may be shared with financial crime prevention agencies in accordance with established legal procedures.
Your Rights as a User and How to Contact Us
As a fortune111 platform user, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you at any time.
Requesting correction of inaccurate or incomplete information in your profile.
Request account closure and data deletion, subject to applicable legal requirements.
Changes to This Privacy Policy
Fortune111 reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated to registered users via email or in-platform notification at least 14 days before taking effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.
How to Contact Us Regarding Privacy
If you have any questions, concerns or wish to submit a request regarding your personal data, please contact the fortune111 support team via:
- Email: [email protected]
- Live chat: Available within the platform once you are logged in to your account.
- You may also refer to FAQ page for answers to common questions about privacy and data security.
Your Data Is Safe With Us
Fortune111 places the security and privacy of every user as our top priority. If you have any further questions, our team is ready to help. You may also refer to Terms & Conditions for full details on platform usage.